Here's your chance to complain about the general shite standard of service in the retail sector in South Africa. We went to the bank this morning, and outside the bank there were about 10 people hanging around with placards round their necks that read "WARNING!!!! Standard Bank divulged the confidential banking information of Deon Delport without his consent. How safe is your info? Visit www.hellopeter.com ref:D.Delport"
Well of course my curiosity got the best of me and later on when I eventually got back home - after waiting at the bank for almost two hours to see a personal banker, followed by45 minutes in Truworths Cresta to try and get some service to return a shirt that was too small, followed by half an hour at the cell phone shop who went and blacklisted my cellphone handset two weeks after after I had clearly told them to halt the process - I went to look up Hello Peter.
Basically, although the site is also an advertising vehicle, you can go and make complaints about bad service that you have received. A lot of the large companies also subscribe to the site eg Discovery Health, FNB etc and they ACTUALLY, surprise, surprise, respond to people's comments and try to sort them out. Also some of the people who complained ended up getting some quite nice sound advice from other complainers on how to handle their problems.
It also seems like the site is being quite well used by the public, for example - you can also make positive comments - Discovery had 63 positive comments and 348 complaints, Edgars had 59 positive comments and 165 complaints, and ABSA had 142 positive coments and a whopping 768 complaints.